how many times do i have to call bayantel's customer service to have my internet connection fixed? its been months now. if the company is having problems, they better tell the customers now because its really irritating to have to call them from time to time. its hard to follow-up the internet connection problem reports because im not always at home and i have things to do. all i ask is that when we use the PC and use the internet service, we get what we pay for. sure the service started ok. it had problems during the time when the earthquake happened early this year. the internet service was restored weeks later. but i think starting last May, the internet connection became intermittent. it was tolerable at first, and i thought this might be some temporary thing. well it wasnt temporary and over time, it was no longer tolerable. i called so many times already and they've tried different stuff in fixing it. they've even sent two technicians. there's also fixing the connection through phone which is the usual way and i dont quite like it. they just give me instructions on what to do and monitor if it fixed the problem and call them again if the problem persists. but none of them worked, and thats why i keep calling them again and again. and now, the connection is so slow. my dial-up modem might be just a little bit faster. im not techie enough to know whats wrong thats why i call-up bayantel for help. but so far, they havent really done anything for months now. the only fault on my part is that i dont follow-up quickly thats why its taken months (sometimes it takes me a week to do the follow-up report). how can i? ive got stuff to do. and now im calling their customer service again and the line is busy. nice. so i dialled it again and again until i got tired. so dont tell me i didnt try hard enough.

ive been told before i got the DSL service that bayantel was already having company problems (serious company problems) but i decided to apply for their internet service anyway because it still seemed like a good deal. i didnt regret it at first because the internet connection was good, and the customer service was also good (so i dont know why bayantel would have company problems with this kind of service). now its not hard to believe that there might be something wrong with bayantel.